Terms of Sale | Kyora International

Scope

These Terms of Sale apply to paid services offered by Anthony Carayon, Entrepreneur individuel (micro-entreprise), trading as Kyora International (Kyora International) to professional real estate agents using the Kyora platform.

They supplement the Terms of Use and the agent signup contract. In case of conflict regarding a paid service, these Terms of Sale prevail.

Eligible customers: Professional real estate agents (B2B). Individual investors do not purchase paid Kyora services through the platform.

Seller

Seller: Anthony Carayon, Entrepreneur individuel (micro-entreprise), trading as Kyora International
Address: 173, rue de Courcelles, 75017 Paris, France
Domiciliation: Genesys (SIREN 878831312)
SIREN: 882842461 — SIRET: 88284246100056
NAF/APE code: 63.12Z
TVA non applicable — article 293 B du Code général des impôts (franchise en base)
Email: contact@kyora-international.com — Phone: +33 6 72 49 45 05

Services

Kyora offers in particular:

Agent subscriptions (free Starter, Pro, Business plans) providing CRM features, listings, and lead reveals
Commissions on real estate transactions concluded with an investor introduced through a Kyora Introduction, at the rate in effect at sale declaration or establishment
Ancillary billing and payment reminder services via Stripe

Detailed plan features are shown on the Pricing page before checkout.

Kyora Introduction

A Kyora Introduction is created when an identified investor voluntarily initiates first contact with the agent through a channel offered by the platform (WhatsApp, email, phone, Telegram, expressed interest, or equivalent), whether regarding a specific listing or the agent's profile. Each Introduction receives an opaque public identifier (KYR-XXXXXXXX format) and is timestamped server-side.

Simply viewing a listing, adding to a watchlist, or viewing an agent profile does not create a Kyora Introduction. These weak signals may be recorded for audit purposes only.

Uniqueness: one Introduction per investor, agent, and listing (or agent profile when no listing). CRM reveal and the monthly reveal quota are product features distinct from the Introduction.

Attribution and commission

Commission is owed when a transaction is concluded with an investor identified, presented, introduced, or put in contact with the agent through Kyora — via that agent's listings or profile — whether the sale is declared promptly or established later.

An introduced investor remains attributed to the commercial relationship for twelve (12) months from the Kyora Introduction. Any transaction concluded within that window with that investor for that agent generates commission owed to Kyora, even if communication continued outside the platform.

"Sold" status in the agent CRM records commercial progress on the lead; it is not a sale declaration or commission billing. Commission is triggered by the formal sale declaration on Kyora (dedicated flow) or, where applicable, by establishment based on the audit log and Kyora Introductions.

The degressive rate schedule, payment deadlines (thirty days), and contractual commitments accepted at signup are specified on the platform and in the agent contract.

Agent declaration obligations

The agent undertakes to declare on Kyora any sale concluded with an investor introduced through the platform within forty-eight (48) hours after signing or registering the transaction, using the dedicated sale declaration flow.

Listing withdrawal and off-platform sale

When an agent removes a listing from the market indicating an off-platform sale, they must select a reason, provide required details, and where applicable certify that the sale was not completed with an investor presented or introduced through Kyora. False certification may result in suspension, termination, and blacklist registration.

Kyora may analyze active Kyora Introductions and listing exit declarations to detect circumvention signals; any definitive measure is subject to review by the Kyora team.

Circumvention and sanctions

Any agent found to have deliberately bypassed Kyora to avoid commission owed after a sale with an investor introduced through the platform may have their account terminated without prior notice and their email address added to the Kyora blacklist.

If Kyora establishes that an Agent completed a sale with a Kyora-introduced investor without declaring it as required, Kyora may invoice a surcharge of 1.8× the commission that would have been due under the schedule then in force, without prejudice to suspension or termination.

To dispute a ban or circumvention flag, the agent may write to contact@kyora-international.com. Kyora may rely on the audit log and Kyora Introductions to decide.

Applies to all agents: These commission and circumvention rules apply to all professional agents using Kyora, including those on the free Starter plan, not only paid subscriptions.

Agent regulatory obligations (UAE)

Professional real estate agents operating in Dubai and publishing property advertisements are subject to UAE and Dubai regulatory requirements, including:

Trakheesi permit and advertisement duty (Brokerage Practice Guide 2024)

Under the Dubai Land Department Brokerage Practice Guide 2024, agents must obtain a Trakheesi permit for each advertised property and display the Trakheesi permit number on all electronic advertisements (including listings on third-party platforms).

Agent undertakes: When publishing a property listing on Kyora, the agent confirms that (a) they hold a valid Trakheesi permit for the advertised unit, and (b) they will include the Trakheesi permit number in the listing details where required by DLD regulations.

Platform role: Kyora International is a French-based introduction platform. Kyora does not publish property unit advertisements itself, does not hold Trakheesi permits, and is not subject to DLD Trakheesi obligations. The agent is solely responsible for obtaining Trakheesi permits and ensuring their listings comply with UAE advertising regulations.

License, registration, and local compliance

Agents operating in Dubai must maintain valid RERA licenses, practice cards, and comply with all applicable Dubai Land Department regulations. Agents agree to notify Kyora immediately if their license expires, is suspended, or if they cease to be authorized to practice real estate brokerage in their jurisdiction.

Electronic evidence

The parties acknowledge that Kyora audit log records (timestamped events, integrity hashes, administrative exports) may be used as evidence in performing these Terms of Sale, subject to mandatory legal provisions and the right to be heard.

Prices and VAT

Subscription and commission prices are shown in euros (€) on the platform unless otherwise stated at Stripe checkout.

TVA non applicable — article 293 B du Code général des impôts (franchise en base). Invoices reflect this exemption where applicable.

Order and payment

Paid subscriptions are purchased online via Stripe Checkout. The subscription contract is formed when Stripe confirms payment.

Commissions are invoiced after a sale is declared; payment is made via the Stripe payment link sent by email and available in the agent dashboard.

Kyora does not store your full bank details; Stripe acts as a secure payment provider.

Payment terms and late fees (B2B)

For professional agents, commission invoices are payable within thirty (30) days of the invoice date unless otherwise agreed in writing.

Late payment may incur statutory late-payment interest for professionals and a fixed recovery fee of forty (40) euros under applicable French commercial law.

Subscriptions — term and cancellation

Paid subscriptions run for the selected period (monthly or annual per the Stripe offer) and renew automatically unless cancelled via the Stripe billing portal or the agent dashboard.

You may cancel at any time; premium features remain active until the end of the paid period. No pro-rata refund is due for a started period unless mandatory law requires otherwise.

Right of withdrawal

Services are intended for professionals acting in the course of their business. Consumer withdrawal rights do not apply to contracts between professionals.

Data and portability (Data Act)

Upon written request to contact@kyora-international.com, Kyora provides, within a reasonable time, an export of essential data linked to your agent account (profile, listings, exportable leads) in a commonly used structured format, subject to trade secrets and third-party rights.

Applicable law — disputes

These Terms of Sale are governed by French law. The SaaS subscription service and commission contract between Kyora International (French publisher) and the professional agent are subject to French law and the jurisdiction of the courts of Paris.

Agent acknowledges: By accepting these Terms of Sale, the agent acknowledges that the contractual relationship with Kyora International (Anthony Carayon, Entrepreneur individuel (micro-entreprise), trading as Kyora International, Paris, France) for platform subscriptions, CRM services, and commission obligations is governed by French law. Disputes between Kyora and a professional agent fall, after an attempt at amicable resolution via contact@kyora-international.com, under the jurisdiction of the courts of Paris.

Mandatory provisions applicable to a consumer agent, if any, prevail over any conflicting clause. Kyora does not elect DIFC (Dubai International Financial Centre) jurisdiction or UAE courts for this French-publisher SaaS contract.